Reports - Customer Relationship Management Market
Technology & MediaCustomer Relationship Management Market
Customer Relationship Management Market Size, Share & Trends Analysis Report by Components (Software, Services), by Deployment Model (On-Premise, Cloud, Hybrid), by Enterprise Size (Large Scale, Small & Medium Scale), by Applications (Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation, Other Applications), by Industry Verticals (Banking Financial Services & Insurance (BFSI), Healthcare, Energy & Utility, IT & Telecommunications, Retail & E-Commerce, Manufacturing, Government & Defense, Media & Entertainment, Other Verticals), by Region (North America, Europe, Asia Pacific, Latin America) - Historic Data (2019 - 2021) & Forecast Period (2023 - 2033)
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Table of Contents
Chapter 1 Executive Dashboard
1. Strategic Imperatives
Chapter 2 Premium Insights
1. Top 3 Trends to Watch
2. Demand and Supply Trends
3. Top 3 Strategies Followed by Major Players
4. Top 3 Predictions by Vantage Market Research
5. Top Investment Pockets
6. Insights from Primary Respondents
Chapter 3 Global Customer Relationship Management Market - Segment Analysis
1. Overview
2. Global Customer Relationship Management Market, 2019 - 2030 (USD Million)
3. Global Customer Relationship Management Market - by Components
3.1. By Software
3.2. By Services
4. Global Customer Relationship Management Market - by Deployment Model
4.1. By On-Premise
4.2. By Cloud
4.3. By Hybrid
5. Global Customer Relationship Management Market - by Enterprise Size
5.1. By Large Scale
5.2. By Small & Medium Scale
6. Global Customer Relationship Management Market - by Applications
6.1. By Customer Service
6.2. By Customer Experience Management
6.3. By CRM Analytics
6.4. By Marketing Automation
6.5. By Salesforce Automation
6.6. By Other Applications
7. Global Customer Relationship Management Market - by Industry Verticals
7.1. By Banking Financial Services & Insurance (BFSI)
7.2. By Healthcare
7.3. By Energy & Utility
7.4. By IT & Telecommunications
7.5. By Retail & E-Commerce
7.6. By Manufacturing
7.7. By Government & Defense
7.8. By Media & Entertainment
7.9. By Other Verticals
8. Global Customer Relationship Management Market - by region
8.1. North America
8.2. Europe
8.3. Asia Pacific
8.4. Latin America
8.5. Middle East & Africa
9. Market comparative analysis
Chapter 4 North America Customer Relationship Management Market - Segment Analysis
1. Overview
2. North America Customer Relationship Management Market, 2019 - 2030 (USD Million)
3. North America Customer Relationship Management Market - by Components
3.1. By Software
3.2. By Services
4. North America Customer Relationship Management Market - by Deployment Model
4.1. By On-Premise
4.2. By Cloud
4.3. By Hybrid
5. North America Customer Relationship Management Market - by Enterprise Size
5.1. By Large Scale
5.2. By Small & Medium Scale
6. North America Customer Relationship Management Market - by Applications
6.1. By Customer Service
6.2. By Customer Experience Management
6.3. By CRM Analytics
6.4. By Marketing Automation
6.5. By Salesforce Automation
6.6. By Other Applications
7. North America Customer Relationship Management Market - by Industry Verticals
7.1. By Banking Financial Services & Insurance (BFSI)
7.2. By Healthcare
7.3. By Energy & Utility
7.4. By IT & Telecommunications
7.5. By Retail & E-Commerce
7.6. By Manufacturing
7.7. By Government & Defense
7.8. By Media & Entertainment
7.9. By Other Verticals
Chapter 5 Europe Customer Relationship Management Market - Segment Analysis
1. Overview
2. Europe Customer Relationship Management Market, 2019 - 2030 (USD Million)
3. Europe Customer Relationship Management Market - by Components
3.1. By Software
3.2. By Services
4. Europe Customer Relationship Management Market - by Deployment Model
4.1. By On-Premise
4.2. By Cloud
4.3. By Hybrid
5. Europe Customer Relationship Management Market - by Enterprise Size
5.1. By Large Scale
5.2. By Small & Medium Scale
6. Europe Customer Relationship Management Market - by Applications
6.1. By Customer Service
6.2. By Customer Experience Management
6.3. By CRM Analytics
6.4. By Marketing Automation
6.5. By Salesforce Automation
6.6. By Other Applications
7. Europe Customer Relationship Management Market - by Industry Verticals
7.1. By Banking Financial Services & Insurance (BFSI)
7.2. By Healthcare
7.3. By Energy & Utility
7.4. By IT & Telecommunications
7.5. By Retail & E-Commerce
7.6. By Manufacturing
7.7. By Government & Defense
7.8. By Media & Entertainment
7.9. By Other Verticals
Chapter 6 Asia Pacific Customer Relationship Management Market - Segment Analysis
1. Overview
2. Asia Pacific Customer Relationship Management Market, 2019 - 2030 (USD Million)
3. Asia Pacific Customer Relationship Management Market - by Components
3.1. By Software
3.2. By Services
4. Asia Pacific Customer Relationship Management Market - by Deployment Model
4.1. By On-Premise
4.2. By Cloud
4.3. By Hybrid
5. Asia Pacific Customer Relationship Management Market - by Enterprise Size
5.1. By Large Scale
5.2. By Small & Medium Scale
6. Asia Pacific Customer Relationship Management Market - by Applications
6.1. By Customer Service
6.2. By Customer Experience Management
6.3. By CRM Analytics
6.4. By Marketing Automation
6.5. By Salesforce Automation
6.6. By Other Applications
7. Asia Pacific Customer Relationship Management Market - by Industry Verticals
7.1. By Banking Financial Services & Insurance (BFSI)
7.2. By Healthcare
7.3. By Energy & Utility
7.4. By IT & Telecommunications
7.5. By Retail & E-Commerce
7.6. By Manufacturing
7.7. By Government & Defense
7.8. By Media & Entertainment
7.9. By Other Verticals
Chapter 7 Latin America Customer Relationship Management Market - Segment Analysis
1. Overview
2. Latin America Customer Relationship Management Market, 2019 - 2030 (USD Million)
3. Latin America Customer Relationship Management Market - by Components
3.1. By Software
3.2. By Services
4. Latin America Customer Relationship Management Market - by Deployment Model
4.1. By On-Premise
4.2. By Cloud
4.3. By Hybrid
5. Latin America Customer Relationship Management Market - by Enterprise Size
5.1. By Large Scale
5.2. By Small & Medium Scale
6. Latin America Customer Relationship Management Market - by Applications
6.1. By Customer Service
6.2. By Customer Experience Management
6.3. By CRM Analytics
6.4. By Marketing Automation
6.5. By Salesforce Automation
6.6. By Other Applications
7. Latin America Customer Relationship Management Market - by Industry Verticals
7.1. By Banking Financial Services & Insurance (BFSI)
7.2. By Healthcare
7.3. By Energy & Utility
7.4. By IT & Telecommunications
7.5. By Retail & E-Commerce
7.6. By Manufacturing
7.7. By Government & Defense
7.8. By Media & Entertainment
7.9. By Other Verticals
Chapter 8 Middle East & Africa Customer Relationship Management Market - Segment Analysis
1. Overview
2. Middle East & Africa Customer Relationship Management Market, 2019 - 2030 (USD Million)
3. Middle East & Africa Customer Relationship Management Market - by Components
3.1. By Software
3.2. By Services
4. Middle East & Africa Customer Relationship Management Market - by Deployment Model
4.1. By On-Premise
4.2. By Cloud
4.3. By Hybrid
5. Middle East & Africa Customer Relationship Management Market - by Enterprise Size
5.1. By Large Scale
5.2. By Small & Medium Scale
6. Middle East & Africa Customer Relationship Management Market - by Applications
6.1. By Customer Service
6.2. By Customer Experience Management
6.3. By CRM Analytics
6.4. By Marketing Automation
6.5. By Salesforce Automation
6.6. By Other Applications
7. Middle East & Africa Customer Relationship Management Market - by Industry Verticals
7.1. By Banking Financial Services & Insurance (BFSI)
7.2. By Healthcare
7.3. By Energy & Utility
7.4. By IT & Telecommunications
7.5. By Retail & E-Commerce
7.6. By Manufacturing
7.7. By Government & Defense
7.8. By Media & Entertainment
7.9. By Other Verticals
Chapter 9 Key Market Dynamics
1. Introduction
2. Market Drivers
3. Market Restraints
4. Market Opportunities
5. Porter's Five Forces Analysis
6. PEST Analysis
7. Regulatory Landscape
8. Technology Landscape
9. Regional Market Trends
Chapter 10 COVID 19 Impact Analysis
1. Key strategies undertaken by companies to tackle COVID-19
2. Short term dynamics
3. Long term dynamics
Chapter 11 Marketing Strategy Analysis
1. Marketing Channel
2. Direct Marketing
3. Indirect Marketing
4. Marketing Channel Development Trends
Chapter 12 Competitive Landscape
1. Competition Matrix - 2021
2. Company Market Share Analysis - 2021
3. Key Company Activities, 2018 - 2021
4. Strategic Developments - Heat Map Analysis
5. Company Offering Evaluation
6. Company Regional Presence Evaluation
Chapter 13 Company Profiles
1. Aurea Software Inc.
2. Insightly Inc.
3. Microsoft Corporation
4. Oracle Corporation
5. Pegasystems
6. Sage Group
7. Salesforce.com INC
8. SAP SE
9. Sugar CRM
10. ZOHO Corporation PVT. Ltd.
Chapter 14 Key Primary Respondents - VERBATIM
Chapter 15 Discussion Guide
Chapter 16 Customization Offered
Chapter 17 Annexure
Chapter 18 List of Figures
Chapter 19 List of Tables
Chapter 20 List of Abbreviations
FAQ‘s
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